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Knowledge base
LivePhish Solutions
Live Webcast Pay-Per-View Help
22
How long afterwards can I watch the show?
Is help available during the live webcasts?
How do I watch the Pay-Per-View on my TV or home theater?
How can I watch a Phish 4K webcast?
How many devices can I watch on?
View all 22
Solutions to Common Problems
29
What is my ticket code redeemable for?
How do I redeem my Phish ticket barcode?
What happened to LivePhish Radio?
How do I redeem my Mondegreen code?
My ticket code is saying that it is invalid or doesn't exist.
View all 29
LivePhish+ Subscriptions
12
What is LivePhish+ ?
How much does LivePhish cost?
Are Live Phish webcasts included with the subscription?
How do I cancel or stop my LivePhish+ subscription?
Can I use LivePhish+ on my desktop, laptop or tablet?
View all 12
General
26
What's the difference between formats?
What are Live Phish Downloads?
How quickly will new shows be available?
How much does each show cost?
What do I get?
View all 26
Purchases/Billing
9
How do I change my saved credit card or address?
How do I cancel my subscription I order in-app using my iTunes account.
Where can I see the status of my CD orders?
Where is the t shirt I ordered with my webcast?
How do I redeem my Gift Certificate?
View all 9
Technical
4
What are the recommended specs for enjoying Live Phish Downloads?
How do I burn Live Phish Downloads to CD?
Can I copy shows onto my portable device?
Is there a cumulative list of all the shows that I've purchased?
Troubleshooting
7
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 7
Links and Software
8
Still need Help?
General Information and Software
FLAC
CD Burning
MP3 Players
View all 8
LivePhish Maintenance
0
LiveMetallica Solutions
Solutions to Common Problems
17
How do I redeem my ticket barcode?
How do I download the files I purchased?
I need help with the Download Manager!
Can I print CD labels?
What do I do if I couldn't download my show within 48 hours?
View all 17
General
18
What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
What is LiveMetallica.com?
How much does it cost?
What do I get?
Why are FLAC and ALAC more expensive than MP3?
View all 18
MQA Q&A
2
What is MQA?
What does the A for ‘Authenticated’ refer to?
Technical
4
What are the recommended specs for enjoying Live Metallica Downloads?
Can I copy shows onto my portable player?
Is there a cumulative list of all the shows that I've purchased?
How do I burn my Live Metallica Downloads to CD?
Troubleshooting
6
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 6
Links and Software
7
FLAC
CD Burning
MP3 Players
FLAC Players
Java (for Download Manager)
View all 7
Purchases & Billing
5
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
nugs.net Solutions
Subscriber Exclusive Livestreams
7
How long can I watch TTB @ Fox Theatre ATL?
Billy Strings Halloween shows not available?
How long can I watch the Fall Billy Strings Livestreams?
Where do I access Exclusive Livestreams?
I am on a free trial, can I watch Exclusive Livestreams?
View all 7
Livestream PPV Tech Support
22
How do I watch the Disco Biscuits Benefit?
How do I watch the Goose Hurricane Relief Livestreams?
How do I watch the Pay-Per-View Livestream?
Which devices are supported to watch on TVs?
Is help available during the livestreams?
View all 22
nugs.net App and Streaming Subscriptions
26
How much are subscriptions and what is included?
How do I cancel or manage my nugs subscription?
How do I navigate the new desktop player?
How do I use the Queue / see History?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
View all 26
Solutions to Common Problems
25
Why does it say I need a subscription to stream my Library?
Why are videos not playing in Firefox?
How do I listen to the Pearl Jam show I saw?
No codes or audio release for D&C @ Sphere
Where do I find Live Audio Streams?
View all 25
General
14
When will the Pearl Jam show be available?
How do I access Free Live Audio Streams?
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
View all 14
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
9
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
View all 9
Technical
3
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
9
Why am I being charged taxes?
Do listed prices include taxes?
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
View all 9
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
View all 6
nugs.net Maintenance
0
LiveBruceSpringsteen Solutions
Solutions to Common Problems
19
Why is the latest Bruce show not available?
Bruce Springsteen 2023 Pre-Orders
How do I access the 12/31/80 re-release?
Why is my show taking so long?
How do I download the files I purchased?
View all 19
General
17
What is Live.BruceSpringsteen.net?
What's the difference between MP3, Lossless, HD, DSD, MQA formats?
How much does it cost?
How are the CDs made, packaged and sent?
Why are Lossless and HD formats more expensive than MP3?
View all 17
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Technical
4
Can I copy shows onto my portable device?
How do I burn Live Bruce Springsteen Downloads to CD?
What are the recommended specs for enjoying Live Bruce Springsteen Downloads?
Is there a cumulative list of all the shows that I've purchased?
Troubleshooting
7
Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 7
Links and Software
6
Still need Help?
FLAC
CD Burning
MP3 Players
Java (for Download Manager)
View all 6
Purchases & Billing
5
How do I change my saved credit card or address?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?