Troubleshooting
There are a couple reasons why the show you purchased is not in your Library . Only shows you have ordered in a download format appear in your Library. You ...
Tue, 20 Jul, 2021 at 11:08 AM
Your download time expires 48 hours after you start downloading. During the 48 hours you can re-download the shows you've purchased if your download was...
Sun, 17 Apr, 2016 at 8:12 AM
This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, please ...
Fri, 28 Aug, 2015 at 4:28 PM
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show you d...
Fri, 28 Aug, 2015 at 4:34 PM
Sales in some areas are restricted for a variety of possible reasons. Unfortunately this is dictated by band management and we cannot make exceptions. We ap...
Wed, 16 Sep, 2015 at 4:07 PM
Please ensure that you are using a compatible device - You can stream on a Mac or PC, Android, iOS or AppleTV, RokuTV, airplay to an AppleTV or cast to a Ch...
Fri, 25 Jul, 2025 at 6:43 PM