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nugs.net Solutions
nugs App and Streaming Subscriptions
24
What is nugs and how much does it cost?
How do I get the the $5/month-4 month promotion?
What is a SXM Platinum nugs subscription?
How do I use the Queue / see History?
How do I access nugs on Mac or PC?
View all 24
All Access Exclusive Livestreams
4
How do I watch on my RokuTV?'
How do I access Exclusive Livestreams?
Can I watch Exclusive Livestreams on a free trial?
How often are there Exclusive Livestreams?
Solutions to Common Problems
25
Why am I seeing a login error on Roku?
How do I update the nugs Roku app?
How do I access Roku if I used Login with Google/Apple/FB?
What happened to Sturgill Simpson?
Why are videos not playing in Firefox?
View all 25
Livestream PPV Tech Support
17
How do I watch the Pay-Per-View Livestream?
Which devices are supported to watch on TVs?
Is help available during the livestreams?
How do I mirror/cast the Livestream on SmartTVs?
How can I watch a nugs 4K Livestream?
View all 17
General
16
When will the Pearl Jam show be available?
How do I access Free Live Audio Streams?
How do I create a free account?
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
View all 16
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
9
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
My CD, DVD, or Vinyl order never arrived. What can I do?
View all 9
Technical
3
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
10
How do I manage my nugs subscription on Roku?
Why am I being charged taxes?
Do listed prices include taxes?
How do I change the credit card for my subscription?
Why can't I enter my postal code or International address code?
View all 10
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
View all 6