nugs.net
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Solution home
nugs.net Solutions
Subscriber Exclusive Livestreams
3
Where do I access Exclusive Livestreams?
I am on a free trial, can I watch Exclusive Livestreams?
How often are there Exclusive Livestreams?
nugs.net App and Streaming Subscriptions
23
How much are subscriptions and what is included?
How do I cancel or manage my nugs subscription?
Which artists are included on the app?
How do I access the streaming catalog on Mac or PC?
How do I use the Queue / see History?
View all 23
Solutions to Common Problems
22
Why does it say I need a subscription to stream my Library?
Why are videos not playing in Firefox?
How do I listen to the Pearl Jam show I saw?
No codes or audio release for D&C @ Sphere
Why is the last Bruce show not available?
View all 22
Livestream PPV Tech Support
21
How do I watch the Goosemas Livestreams?
How do I watch the 49 Winchester Livestream?
How do I watch the Cunningham Bird Livestream?
How do I watch the Pay-Per-View Livestream?
Which devices are supported to watch on TVs?
View all 21
General
16
When will the Pearl Jam show be available?
How do I access Free Live Audio Streams?
How do I create a free account?
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
View all 16
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
10
Canada Post STRIKE delays
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
View all 10
Technical
3
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
9
Why am I being charged taxes?
Do listed prices include taxes?
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
View all 9
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
View all 6