nugs.net

Live Webcast Pay-Per-View Help 24

• What time do the Sphere shows start?
• How long can I re-watch the Sphere Webcasts?
• Is help available during the live webcasts?
• How do I watch the Pay-Per-View on my TV or home theater?
• Why am I seeing a black screen using Safari?

View all 24

Solutions to Common Problems 27

• What is my ticket code redeemable for?
• How do I redeem my Phish ticket barcode?
• How do I redeem my Mexico 2024 barcode?
• Can I redeem my TAB/Trey barcode?
• How do I enable push notifications in app?

View all 27

LivePhish+ Subscriptions 11

• What is LivePhish+ ?
• How much does LivePhish cost?
• Are Live Phish webcasts included with the subscription?
• How do I cancel or stop my LivePhish+ subscription?
• Can I use LivePhish+ on my desktop, laptop or tablet?

View all 11

General 26

• What's the difference between formats?
• What are Live Phish Downloads?
• How quickly will new shows be available?
• How much does each show cost?
• What do I get?

View all 26

Purchases/Billing 9

• How do I change my saved credit card or address?
• How do I cancel my subscription I order in-app using my iTunes account.
• Where can I see the status of my CD orders?
• Where is the t shirt I ordered with my webcast?
• How do I redeem my Gift Certificate?

View all 9

Technical 4

• What are the recommended specs for enjoying Live Phish Downloads?
• How do I burn Live Phish Downloads to CD?
• Can I copy shows onto my portable device?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 8

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• How do I listen to Live Phish Radio?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?

View all 8

Links and Software 8

• Still need Help?
• General Information and Software
• FLAC
• CD Burning
• MP3 Players

View all 8

LivePhish Maintenance 0

DELETE 1

• 2/23/23 Start time - 9pm ET

Solutions to Common Problems 17

• How do I redeem my ticket barcode?
• How do I download the files I purchased?
• I need help with the Download Manager!
• Can I print CD labels?
• What do I do if I couldn't download my show within 48 hours?

View all 17

General 18

• What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
• What is LiveMetallica.com?
• How much does it cost?
• What do I get?
• Why are FLAC and ALAC more expensive than MP3?

View all 18

MQA Q&A 2

• What is MQA?
• What does the A for ‘Authenticated’ refer to?

Technical 4

• What are the recommended specs for enjoying Live Metallica Downloads?
• Can I copy shows onto my portable player?
• Is there a cumulative list of all the shows that I've purchased?
• How do I burn my Live Metallica Downloads to CD?

Troubleshooting 6

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

View all 6

Links and Software 7

• FLAC
• CD Burning
• MP3 Players
• FLAC Players
• Java (for Download Manager)

View all 7

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

Subscriber Exclusive Livestreams 4

• How long can I watch the Billy Strings SELs?
• Where do I access Exclusive Livestreams?
• I am on a free trial, can I watch Exclusive Livestreams?
• How often are there Exclusive Livestreams?

Livestream PPV Tech Support 24

• How do I watch the APHC Livestream?
• How do I watch the Charles Wesley Godwin Livestream?
• How do I watch the Lucinda Williams Livestream?
• Which devices are supported to watch on TVs?
• How do I watch the Pay-Per-View Livestream?

View all 24

nugs.net App and Streaming Subscriptions 28

• 2024 Subscription Price Increase Information
• How do I take advantage of the $99.99/1 year promotion?
• How much are subscriptions and what is included?
• How do I cancel or manage my nugs subscription?
• Why am I having a problem on Sonos?

View all 28

Solutions to Common Problems 28

• Where do I find Live Audio Streams?
• How do I redeem D&C my e-ticket or QR code?
• Why am I seeing an error at checkout?
• Problems streaming Bruce Springsteen Audio?
• Why is the last Bruce show not available?

View all 28

General 14

• How do I access Free Live Audio Streams?
• How do I create a free account?
• How do I enter the Super Rewards contest?
• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?

View all 14

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 9

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• How do I burn Nugs Downloads to CD?
• I don't live in the U.S. - What about customs, duties and taxes?
• My CD, DVD, or Vinyl order never arrived. What can I do?

View all 9

Technical 3

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?

Purchases & Billing 9

• Why am I being charged taxes?
• Do listed prices include taxes?
• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?

View all 9

Troubleshooting 6

• Why is the show I purchased not in My Library?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

View all 6

nugs.net Maintenance 0

Solutions to Common Problems 19

• Why is the latest Bruce show not available?
• Bruce Springsteen 2023 Pre-Orders
• How do I access the 12/31/80 re-release?
• Why is my show taking so long?
• How do I download the files I purchased?

View all 19

General 17

• What is Live.BruceSpringsteen.net?
• What's the difference between MP3, Lossless, HD, DSD, MQA formats?
• How much does it cost?
• How are the CDs made, packaged and sent?
• Why are Lossless and HD formats more expensive than MP3?

View all 17

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Technical 4

• Can I copy shows onto my portable device?
• How do I burn Live Bruce Springsteen Downloads to CD?
• What are the recommended specs for enjoying Live Bruce Springsteen Downloads?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 7

• Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

View all 7

Links and Software 6

• Still need Help?
• FLAC
• CD Burning
• MP3 Players
• Java (for Download Manager)

View all 6

Purchases & Billing 6

• How do I change my saved credit card or address?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

View all 6