nugs.net

Live Webcast Pay-Per-View Help 21

• Is help available during the live webcasts?
• How do I watch the Pay-Per-View on my TV or home theater?
• QELLO is NO LONGER SUPPORTED
• How many devices can I watch on?
• Can I use RokuTV to watch live Webcasts and VODs?

See all 21 articles

Solutions to Common Problems 26

• What is my ticket code redeemable for?
• How do I redeem my Phish ticket barcode?
• I used an app on my phone or e-ticket or QR code and I can't find my barcode number.
• My ticket code is saying that it is invalid or doesn't exist.
• My ticket says it has already been redeemed but I didn't redeem it.

See all 26 articles

LivePhish+ Subscriptions 10

• What is LivePhish+ ?
• How much is the LivePhish app and LivePhish+?
• How do I cancel or stop my LivePhish+ subscription?
• Can I use LivePhish+ on my desktop, laptop or tablet?
• Why is the desktop player not working?

See all 10 articles

General 25

• What's the difference between formats?
• What are Live Phish Downloads?
• How quickly will new shows be available?
• How much does it cost?
• What do I get?

See all 25 articles

Purchases/Billing 9

• How do I change my saved credit card or address?
• How do I cancel my subscription I order in-app using my iTunes account.
• Where can I see the status of my CD orders?
• Where is the t shirt I ordered with my webcast?
• How do I redeem my Gift Certificate?

See all 9 articles

Technical 4

• What are the recommended specs for enjoying Live Phish Downloads?
• How do I burn Live Phish Downloads to CD?
• Can I copy shows onto my portable device?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 8

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• How do I listen to Live Phish Radio?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?

See all 8 articles

Links and Software 8

• Still need Help?
• General Information and Software
• FLAC
• CD Burning
• MP3 Players

See all 8 articles

Solutions to Common Problems 17

• How do I redeem my ticket barcode?
• When I enter my ticket the site is saying: invalid code?
• I used a mobile e-ticket or QR code
• I need help with the Download Manager!
• How do I download the files I purchased?

See all 17 articles

General 18

• What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
• What is LiveMetallica.com?
• How much does it cost?
• What do I get?
• Why are FLAC and ALAC more expensive than MP3?

See all 18 articles

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Technical 4

• What are the recommended specs for enjoying Live Metallica Downloads?
• Can I copy shows onto my portable player?
• Is there a cumulative list of all the shows that I've purchased?
• How do I burn my Live Metallica Downloads to CD?

Troubleshooting 6

• Dude, Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

See all 6 articles

Links and Software 7

• FLAC
• CD Burning
• MP3 Players
• FLAC Players
• Java (for Download Manager)

See all 7 articles

Purchases & Billing 5

• How do I change my credit card or address on file?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

Livestream Pay-Per-View Help 22

• POSTPONED - Dead & Company PITS Replay
• Is help available during the livestreams?
• How do I watch the Pay-Per-View Livestream?
• How do I gift a Livestream to someone else?
• How do I chat with other fans during the show?

See all 22 articles

Solutions to Common Problems 23

• Sam Bush Livestream CANCELLED
• Why am I seeing an error in nugster?
• Why am I having a problem streaming Videos with my subscription?
• How do I download the files I purchased? How do I use nugster?
• How do I redeem my TTB Swamp Family Club code?

See all 23 articles

nugs.net App and Streaming Subscriptions 16

• How much are nugs subscriptions and what is included?
• What's included with the free nugs.net app vs. a monthly/yearly subscription?
• Which artists are included on the app?
• How do I cancel or stop my nugs.net subscription?
• How do I access the streaming catalog on Mac or PC?

See all 16 articles

General 10

• What's the difference between MP3, Lossless, and HD formats?
• Why are FLAC & ALAC more expensive than MP3?
• How much does it cost?
• What is DSD and how do I play it?
• Can I download content I've purchased from multiple computers?

See all 10 articles

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Shipping & CD Problems 9

• How are the CDs made, packaged and sent?
• I ordered a CD, DVD, or Vinyl. When will it arrive?
• Where can I see the status of my CD orders?
• I don't live in the U.S. - What about customs, duties and taxes?
• My CD, DVD, or Vinyl order never arrived. What can I do?

See all 9 articles

Technical 4

• What are the recommended specs for enjoying Nugs Downloads?
• Is there a cumulative list of all the shows that I've purchased?
• Can I copy shows onto my portable device?
• How do I burn Nugs Downloads to CD?

Purchases & Billing 5

• How do I change my credit card or address on file?
• Why can't I enter my postal code or International address code?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

Troubleshooting 6

• Why is the show I purchased not in my stash?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
• I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase

See all 6 articles

Solutions to Common Problems 17

• How do I access the 12/31/80 re-release?
• Why is my show taking so long?
• How do I download the files I purchased?
• Help with the nugster Download Manager.
• What do I do if I couldn't download my files within 48 hours?

See all 17 articles

General 17

• What is Live.BruceSpringsteen.net?
• What's the difference between MP3, Lossless, HD, DSD, MQA formats?
• How much does it cost?
• How are the CDs made, packaged and sent?
• Why are Lossless and HD formats more expensive than MP3?

See all 17 articles

MQA Q&A 3

• What is MQA?
• What does the A for ‘Authenticated’ refer to?
• Can I listen to nugs.net downloads in MQA on my mobile?

Technical 4

• Can I copy shows onto my portable device?
• How do I burn Live Bruce Springsteen Downloads to CD?
• What are the recommended specs for enjoying Live Bruce Springsteen Downloads?
• Is there a cumulative list of all the shows that I've purchased?

Troubleshooting 7

• Where's My Download?
• The show I downloaded is incomplete. Can I download again?
• Why does the Download Manager pause or stop?
• Why is the show I purchased not in my stash?
• Why can't I login?

See all 7 articles

Links and Software 6

• Still need Help?
• FLAC
• CD Burning
• MP3 Players
• Java (for Download Manager)

See all 6 articles

Purchases & Billing 6

• How do I change my saved credit card or address?
• Where can I see the status of my CD orders?
• My credit card keeps getting denied or I cannot make a purchase. What can I do?
• My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
• Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?

See all 6 articles