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Knowledge base
LivePhish Solutions
Live Webcast Pay-Per-View Help
23
Is help available during the live webcasts?
How do I watch the Pay-Per-View on my TV or home theater?
How can I watch a Phish 4K webcast?
How many devices can I watch on?
Lightening connection problems?
View all 23
Solutions to Common Problems
31
Casting issues with 12/28-30 Videos
12/28-31 @ MSG Remixes - downloads restored
How do I redeem my Phish ticket barcode?
Can I redeem my TAB/Trey barcode?
What is my ticket code redeemable for?
View all 31
LivePhish+ Subscriptions
12
What is LivePhish+ ?
Is the Gorge '98 available?
How much does LivePhish cost?
Are Live Phish webcasts included with the subscription?
How do I cancel or stop my LivePhish+ subscription?
View all 12
General
26
What's the difference between formats?
What are Live Phish Downloads?
How quickly will new shows be available?
How much does each show cost?
What do I get?
View all 26
Purchases/Billing
9
How do I change my saved credit card or address?
How do I cancel my subscription I order in-app using my iTunes account.
Where can I see the status of my CD orders?
Where is the t shirt I ordered with my webcast?
How do I redeem my Gift Certificate?
View all 9
Technical
4
What are the recommended specs for enjoying Live Phish Downloads?
How do I burn Live Phish Downloads to CD?
Can I copy shows onto my portable device?
Is there a cumulative list of all the shows that I've purchased?
Troubleshooting
8
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
How do I listen to Live Phish Radio?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
View all 8
Links and Software
8
Still need Help?
General Information and Software
FLAC
CD Burning
MP3 Players
View all 8
LivePhish Maintenance
0
LiveMetallica Solutions
Solutions to Common Problems
17
How do I redeem my ticket barcode?
When I enter my ticket the site is saying: invalid code?
I used a mobile e-ticket or QR code
I need help with the Download Manager!
How do I download the files I purchased?
View all 17
General
18
What's the difference between MP3, FLAC and ALAC (Apple Lossless) formats?
What is LiveMetallica.com?
How much does it cost?
What do I get?
Why are FLAC and ALAC more expensive than MP3?
View all 18
MQA Q&A
2
What is MQA?
What does the A for ‘Authenticated’ refer to?
Technical
4
What are the recommended specs for enjoying Live Metallica Downloads?
Can I copy shows onto my portable player?
Is there a cumulative list of all the shows that I've purchased?
How do I burn my Live Metallica Downloads to CD?
Troubleshooting
6
Dude, Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 6
Links and Software
7
FLAC
CD Burning
MP3 Players
FLAC Players
Java (for Download Manager)
View all 7
Purchases & Billing
5
How do I change my credit card or address on file?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
nugs.net Solutions
Livestream PPV Tech Support
26
How do I watch the Billy Strings @ CO Livestreams
How do I watch the GroundUP Music Festival?
How do I watch the WSP Documentary?
How do I watch the D&C PITS 2023 shows?
Which devices are supported to watch on TVs?
View all 26
nugs.net App and Streaming Subscriptions
22
How much are subscriptions and what is included?
How do I cancel or manage my nugs subscription?
What's included with the free nugs.net app vs. a monthly/yearly subscription?
What is a Sirius Platinum VIP subscription?
How do I save audio for offline playback?
View all 22
Subscriber Exclusive Livestreams
4
Where do I access Exclusive Livestreams?
Why am I seeing a blank page?
I am on a free trial, can I watch Exclusive Livestreams?
How often are there Exclusive Livestreams?
Solutions to Common Problems
27
How do I redeem my D&C PITS ticket code?
How do I download the files I purchased?
Why does audio stop when I turn off my screen?
How do I redeem my Dead & Co. ticket code?
Can I gift a subscription?
View all 27
General
12
How do I enter the Super Rewards contest?
What's the difference between MP3, Lossless, and HD formats?
Why are FLAC & ALAC more expensive than MP3?
How much does it cost?
What is DSD and how do I play it?
View all 12
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Shipping & CD Problems
10
How are the CDs made, packaged and sent?
I ordered a CD, DVD, or Vinyl. When will it arrive?
Where can I see the status of my CD orders?
How do I burn Nugs Downloads to CD?
I don't live in the U.S. - What about customs, duties and taxes?
View all 10
Technical
3
What are the recommended specs for enjoying Nugs Downloads?
Is there a cumulative list of all the shows that I've purchased?
Can I copy shows onto my portable device?
Purchases & Billing
5
How do I change my credit card or address on file?
Why can't I enter my postal code or International address code?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
Troubleshooting
6
Why is the show I purchased not in My Library?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
I get an error message saying "UNAVAILABLE IN YOUR TERRITORY" when making a purchase
View all 6
nugs.net Maintenance
0
LiveBruceSpringsteen Solutions
Solutions to Common Problems
18
Bruce Springsteen 2023 Pre-Orders
How do I access the 12/31/80 re-release?
Why is my show taking so long?
How do I download the files I purchased?
Help with the nugster Download Manager.
View all 18
General
17
What is Live.BruceSpringsteen.net?
What's the difference between MP3, Lossless, HD, DSD, MQA formats?
How much does it cost?
How are the CDs made, packaged and sent?
Why are Lossless and HD formats more expensive than MP3?
View all 17
MQA Q&A
3
What is MQA?
What does the A for ‘Authenticated’ refer to?
Can I listen to nugs.net downloads in MQA on my mobile?
Technical
4
Can I copy shows onto my portable device?
How do I burn Live Bruce Springsteen Downloads to CD?
What are the recommended specs for enjoying Live Bruce Springsteen Downloads?
Is there a cumulative list of all the shows that I've purchased?
Troubleshooting
7
Where's My Download?
The show I downloaded is incomplete. Can I download again?
Why does the Download Manager pause or stop?
Why is the show I purchased not in my stash?
Why can't I login?
View all 7
Links and Software
6
Still need Help?
FLAC
CD Burning
MP3 Players
Java (for Download Manager)
View all 6
Purchases & Billing
6
How do I change my saved credit card or address?
Where can I see the status of my CD orders?
My credit card keeps getting denied or I cannot make a purchase. What can I do?
My credit card was billed multiple times for the same purchase. How did this happen and what can I do?
Can I make a purchase with a check/debit card/cash/money order/traveler's check/livestock/barter of labor?
View all 6