Solutions to Common Problems

How do I redeem my AXS barcode?
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, t...
Tue, 19 Oct, 2021 at 11:24 AM
How do I redeem my Phish ticket barcode?
To redeem ticket barcodes scan the ticket with the LivePhish app or on the homepage click REDEEM YOUR TICKET enter your barcode and click REDE...
Sat, 7 Aug, 2021 at 10:31 PM
What is my ticket code redeemable for?
Starting in 2017 Phish ticket codes are redeemable to unlock a free stream of the show in the My Stash on your LivePhish mobile app - available for free fro...
Wed, 18 Jul, 2018 at 8:53 AM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the&...
Tue, 20 Jul, 2021 at 3:28 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Stash will no longer be available to stream using the LivePhi...
Tue, 20 Jul, 2021 at 1:53 PM
My ticket code is saying that it is invalid or doesn't exist.
If you have a barcode number with a letter on the end DO NOT enter the letter - enter NUMBERS ONLY.  The initial batch of barcodes we received...
Thu, 12 Aug, 2021 at 8:39 PM
My ticket says it has already been redeemed but I didn't redeem it.
Unfortunately that message can only mean that another user has already redeemed that unique code. Each ticket code can only be redeemed once. If you buy y...
Sat, 18 Jul, 2015 at 9:20 PM
I need help with the nugster Download Manager!
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Fri, 21 Jul, 2017 at 7:20 AM
How do I order the Summer 2017 Full Tour download or CD package?
Click here to pre-order downloads or CDs of the entire 2017 Summer tour.
Fri, 7 Jul, 2017 at 10:35 AM
What should I do if I couldn't download my show within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started please create a tick...
Tue, 21 Jul, 2015 at 12:17 PM