Solutions to Common Problems

When will I get my Sphere T-Shirt?
Pre-ordered Webcast T-Shirts are usually shipped 2-4 weeks after the shows.  Unfortunately, there was a delay in the production of the Sphere shir...
Fri, 31 May, 2024 at 11:51 AM
What is my ticket code redeemable for?
Starting in 2017 Phish ticket codes are redeemable to unlock a free stream of the show in the My Stash on your LivePhish mobile app - available for free fro...
Wed, 18 Jul, 2018 at 8:53 AM
How do I redeem my Phish ticket barcode?
Add your e-ticket to your Google or Apple Wallet - so that you can access the code after the Event is over.  You can find your ticket barcode number in ...
Tue, 11 Jul, 2023 at 2:14 PM
How do I redeem my Mexico 2024 barcode?
To redeem your code go to: https://guests.playalunapresents.com/login/ Log in, and click 'Guest Info' in the sidebar menu to see the download c...
Tue, 20 Feb, 2024 at 9:27 AM
Can I redeem my TAB/Trey barcode?
Unfortunately, Trey solo, TAB and/or other side projects ticket barcodes are not redeemable like Phish tickets. If your barcode is redeemable for an in-app...
Mon, 3 Oct, 2022 at 8:31 PM
How do I enable push notifications in app?
Without Push Notifications enabled you might miss out on relevant news and App update notifications on your phone. You can find more information at the&...
Tue, 20 Jul, 2021 at 3:28 PM
How do I delete my account?
Once your account has been deleted it can no longer be restored - and all of the items in your Stash will no longer be available to stream using the LivePhi...
Tue, 20 Jul, 2021 at 1:53 PM
My ticket code is saying that it is invalid or doesn't exist.
If you have a barcode number with a letter on the end DO NOT enter the letter - enter NUMBERS ONLY.  The initial batch of barcodes we received...
Thu, 12 Aug, 2021 at 8:39 PM
My ticket says it has already been redeemed but I didn't redeem it.
Unfortunately that message can only mean that another user has already redeemed that unique code. Each ticket code can only be redeemed once. If you buy y...
Sat, 18 Jul, 2015 at 9:20 PM
How do I redeem my AXS barcode?
AXS Ticket holders will receive an email from AXS containing codes for all of the tickets on your account. If you have transferred or sold your ticket, t...
Tue, 11 Jul, 2023 at 3:26 PM