Solutions to Common Problems

Why is the latest Bruce show not available?
We expect to receive the audio from each 2023 Bruce Springsteen show within about 3 days after the performance. We always post the recordings as soon as we...
Sun, 5 Feb, 2023 at 10:57 AM
Bruce Springsteen 2023 Pre-Orders
Pre-orders are now available for the 31-show US Tour that launches in February and the 31-show Europe Tour that starts in April.  The audio will be prof...
Fri, 16 Dec, 2022 at 3:17 PM
How do I access the 12/31/80 re-release?
While the Plangent Processed and remixed version of 12/31/80 is being sold as a standalone release, anyone who bought the original can access the new upgrad...
Fri, 5 Jul, 2019 at 11:09 AM
Why is my show taking so long?
Bruce doesn't want these recordings to be good. He wants them to be great! You deserve them to be great. Unfortunately this is proving to take additiona...
Thu, 31 Mar, 2016 at 10:56 AM
How do I download the files I purchased?
Please also see: Why is it Pre-Ordered? Please follow these instructions: 1. Please make sure to log in to the site with the email addre...
Tue, 28 Jun, 2016 at 1:00 PM
Help with the nugster Download Manager.
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Mon, 4 Apr, 2016 at 6:18 PM
What do I do if I couldn't download my files within 48 hours?
 If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Tue, 4 Aug, 2015 at 8:46 AM
Help, I only got the first song of my show!
Please open iTunes before you start the download OR uncheck the iTunes box in the download manager before you start.
Sun, 24 Jan, 2016 at 10:07 PM
Why am I having problems registering as a new user?
 To register with, click the LOG IN link at the top of any page. A log in window will pop open. Click the REGISTE...
Tue, 4 Aug, 2015 at 8:46 AM
What do I do if the files I download are corrupt or incomplete?
 When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the Live.Br...
Tue, 4 Aug, 2015 at 8:47 AM