Solutions to Common Problems

Why am I seeing an error in nugster?
Unfortunately, a recent update to MacOS has negatively affected the nugster app, where users see an error message even though the show has downloaded succes...
Thu, 17 Dec, 2020 at 5:08 PM
Why am I having a problem streaming Videos with my subscription?
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
How do I download the files I purchased? How do I use nugster?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Fri, 11 Dec, 2020 at 8:59 PM
How do I redeem my TTB Swamp Family Club code?
Unfortunately, we are having an issue with barcode redemption on at this time.  Redeem your code at the following link:
Sat, 19 Sep, 2020 at 7:24 PM
Why can't I log in to Sonos or BluOS?
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 4 Sep, 2018 at 2:29 PM
Can I download purchased audio to my mobile device?
Unfortunately, it is not possible to download purchased audio directly to mobile devices.  Please log in to your account on a Mac or PC to complete your...
Sat, 19 Sep, 2020 at 7:28 PM
Can I use Chromebook / Chrome OS?
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads.  Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the
Fri, 7 Aug, 2015 at 3:42 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Fri, 7 Aug, 2015 at 4:39 PM