Solutions to Common Problems

Why am I seeing a login error on Roku?
We recently discovered an issue where nugs users with a non-alphanumeric character in their password may experience problem logging in on RokuTV. We are wor...
Sat, 14 Jun, 2025 at 4:10 PM
How do I update the nugs Roku app?
If you have any problems using the nugs RokuTV app you can check for updates by following these steps: -Go to your RokuTVs Settings > Advanced Settings ...
Wed, 11 Jun, 2025 at 12:08 PM
How do I access Roku if I used Login with Google/Apple/FB?
When you use the 'Login with Facebook/Google/Apple' option a nugs account is created with your email address and a password is randomly generated. ...
Wed, 11 Jun, 2025 at 2:09 PM
What happened to Sturgill Simpson?
These shows were removed from our catalog at the Artists' request. We do not own the content, so you will no longer see any Sturgill Simpson concert rec...
Thu, 24 Apr, 2025 at 6:14 PM
Why are videos not playing in Firefox?
We recently started streaming Livestreams in h.265 for better video quality at a lower bitrate. Unfortunately, Firefox does not support h.265 at this time. ...
Sat, 2 Nov, 2024 at 11:49 AM
How do I listen to the Pearl Jam show I saw?
All eligible* Pearl Jam North American 2024 ticket holders will receive an email from Ticketmaster with a "digital collectible" link which allows ...
Wed, 16 Oct, 2024 at 11:44 AM
No codes or audio release for D&C @ Sphere
Unfortunately, there is no ticket barcode redemption being offered for the Dead & Company at Sphere shows, and no indication on if/when the audio will b...
Thu, 16 May, 2024 at 1:06 PM
Why is the last Bruce show not available?
We expect to receive the audio from each Bruce show within about 7-10 days.  The audio recording mixes go through an approval process before they can b...
Mon, 9 Sep, 2024 at 7:27 PM
Problems streaming Bruce Springsteen Audio?
Recently, when Bruce Springsteen sold his catalog to Sony music, we were forced to add geo-blocking to Bruce's content outside of the US & Canada....
Tue, 24 Sep, 2024 at 5:27 PM
How do I download the files I purchased?
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup.  ...
Mon, 9 Sep, 2024 at 7:26 PM