Solutions to Common Problems

I used a mobile e-ticket or QR code
The best way to not lose your code is to take a screen grab of your ticket code. QR codes are like barcodes - a graphic representation of a number or al...
Tue, 4 Sep, 2018 at 2:29 PM
How do I redeem my Dead & Co. ticket barcode?
All Dead & Company 2018 Summer Tour tickets are redeemable to unlock a free audio stream of your show in the My Stash section of your mobile ap...
Wed, 23 May, 2018 at 12:03 PM
My Dead & Co. ticket code is saying that it is invalid.
The initial batch of barcodes we receive is for all initial Ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day...
Mon, 1 Jul, 2019 at 1:55 PM
How do I download? Help with nugster download manager.
When you purchase a downloadable format you can download the files once from any computer. Please save to a secure folder and/or make a secure backup. Use o...
Mon, 2 Oct, 2017 at 11:21 AM
How do I download the files I purchased?
Please follow these instructions: 1. Please make sure to log in to the site with the email address you used to purchased your files. Click the LOG IN link o...
Wed, 23 May, 2018 at 12:00 PM
What do I do if I couldn't download my files within 48 hours?
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time ...
Fri, 7 Aug, 2015 at 4:39 PM
How do I burn FLAC files to CD?
WINDOWS USERS: Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button. ...
Fri, 28 Aug, 2015 at 3:40 PM
How do I listen to FLAC files?
WINDOWS USERS: Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer. Drag your FLAC files onto Winamp ...
Fri, 28 Aug, 2015 at 3:41 PM
What do I do if the files I download are corrupt or incomplete?
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may reset your connection to the
Fri, 7 Aug, 2015 at 3:42 PM
My CD, DVD, or Vinyl order never arrived. What can I do?
If your order was shipped to a US address, please use the tracking number included in your shipping confirmation email (sent from to loo...
Thu, 3 Sep, 2015 at 3:30 PM