Solutions to Common Problems
The ticket code program that was offered during the Dead & Company touring years is no longer active. However, attendees will have access to a special...
Fri, 25 Jul, 2025 at 1:31 PM
We recently discovered an issue where nugs users with a non-alphanumeric character in their password may experience problem logging in on RokuTV. We are wor...
Sat, 14 Jun, 2025 at 4:10 PM
If you have any problems using the nugs RokuTV app you can check for updates by following these steps: -Go to your RokuTVs Settings > Advanced Settings ...
Wed, 11 Jun, 2025 at 12:08 PM
When you use the 'Login with Facebook/Google/Apple' option a nugs account is created with your email address and a password is randomly generated. ...
Wed, 11 Jun, 2025 at 2:09 PM
These shows were removed from our catalog at the Artists' request. We do not own the content, so you will no longer see any Sturgill Simpson concert rec...
Thu, 24 Apr, 2025 at 6:14 PM
We recently started streaming Livestreams in h.265 for better video quality at a lower bitrate. Unfortunately, Firefox does not support h.265 at this time. ...
Sat, 2 Nov, 2024 at 11:49 AM
All eligible* Pearl Jam North American 2024 ticket holders will receive an email from Ticketmaster with a "digital collectible" link which allows ...
Wed, 16 Oct, 2024 at 11:44 AM
Unfortunately, there is no ticket barcode redemption being offered for the Dead & Company at Sphere shows, and no indication on if/when the audio will b...
Thu, 16 May, 2024 at 1:06 PM
We expect to receive the audio from each Bruce show within about 7-10 days. The audio recording mixes go through an approval process before they can b...
Mon, 9 Sep, 2024 at 7:27 PM
Recently, when Bruce Springsteen sold his catalog to Sony music, we were forced to add geo-blocking to Bruce's content outside of the US & Canada....
Tue, 24 Sep, 2024 at 5:27 PM