Solutions to Common Problems
Unfortunately, some of our streaming catalog, from the Sony Archives - including some videos, are geo-blocked to the United States. If you use a VPN servic...
Thu, 29 Oct, 2020 at 7:07 PM
Once your account has been deleted it can no longer be restored - and all of the items in your Library will no longer be available to stream. To delete...
Tue, 20 Sep, 2022 at 11:01 AM
Sonos & BluOS integration is only available to nugs subscribers. Unfortunately, Sonos & BluOS both have a known issue with nugs integration wher...
Fri, 18 Dec, 2020 at 9:49 AM
Unfortunately, it is not possible to download purchases to Chrome OS. A Windows or Mac computer is required to complete any purchased downloads. Chrome...
Sat, 19 Sep, 2020 at 7:31 PM
When downloading large files, especially Lossless or HD files (FLAC or ALAC), your web browser or ISP may
reset your connection to the Nugs.net...
Fri, 7 Aug, 2015 at 3:42 PM
If you have technical difficulties downloading all the files for a show you've purchased within 48 hours of the time you started to download that show, ...
Tue, 20 Jul, 2021 at 11:10 AM
WINDOWS USERS:
Extract your FLAC files to WAV; simply drag all your FLAC files onto the FLAC front-end software and click the DECODE button.
...
Fri, 28 Aug, 2015 at 3:40 PM
WINDOWS USERS:
Install Winamp and the FLAC plugin for Winamp, which comes with the FLAC Front-End installer.
Drag your FLAC files onto Winamp ...
Fri, 28 Aug, 2015 at 3:41 PM
Every MP3 file has at least 20 milliseconds of silence at the beginning of it. Unfortunately, this part of the MP3 format and cannot be removed. Most MP3 pl...
Mon, 9 Sep, 2024 at 7:24 PM
Please make sure you have cookies enabled in your browser. Verify that your billing address matches the address your credit card statement is mailed to. A...
Mon, 9 Sep, 2024 at 7:24 PM