Troubleshooting
Our download manager defaults to your local Music directory on OSX or Windows. However,
you may have chosen another folder to save your music. Make...
Wed, 19 Aug, 2015 at 1:03 PM
Yes, you may download the shows you've purchased again if your download was incomplete
within 48 hours of the time you started your download of...
Wed, 19 Aug, 2015 at 1:03 PM
This usually happens because your computer is running
firewall security software like Norton or Zone Alarm
that is stopping the process. If you are, pleas...
Wed, 19 Aug, 2015 at 1:07 PM
There are a couple reasons why the show you purchased
is not in your stash. Only shows you have ordered in a download format appear in your Stash. You coul...
Wed, 19 Aug, 2015 at 1:09 PM
Login problems usually stem from a problem with cookies.
A cookie is a small file that is placed in the memory
...
Wed, 19 Aug, 2015 at 1:10 PM
Unfortunately, we cannot reset your completed downloads. You are
required to make a secure backup copy of your completed downloads. The
loss of a show y...
Wed, 19 Aug, 2015 at 1:12 PM
Sales in some areas are restricted for a variety of possible reasons. Unfortunately this is dictated by band management and we cannot make exceptions. We ap...
Wed, 16 Sep, 2015 at 4:07 PM