App and Streaming Subscriptions

How much are nugs subscriptions and what is included? monthly ($12.99) or yearly ($129.99) subscriptions are available from or directly from iTunes or Google. HiFi subscriptions are also avail...
Sat, 19 Sep, 2020 at 8:34 PM
What's included with the free app vs. a monthly/yearly subscription?
When you download the free app from the iTunes App Store or Google Play Store and login using your account you will be able to stream purc...
Sat, 19 Sep, 2020 at 8:33 PM
Which artists are included on the app?
Aqueous Billy Strings Bob Weir & Wolf Bros BoomBox Bruce Hornsby Dark Star Orchestra Dead & Company The Disco Biscuits Dopapod Jerry Garcia ...
Thu, 12 Sep, 2019 at 9:02 PM
How do I cancel or stop my subscription?
If you ordered through, you can cancel or edit your subscription on the website. Click Here to manage your subscription. If you ordered throug...
Fri, 6 Nov, 2020 at 12:57 PM
Why is the desktop player not working?
If you have problems with the desktop player try an alternate browser, we recommend Chrome or Firefox. Make sure you are running the latest version of the ...
Wed, 11 Mar, 2020 at 6:06 PM
What is 360 Reality audio?
360 Reality Audio is an object-based spatial audio technology in the vein of the cinema-focused Dolby Atmos and DTS:X based on MPEG-H audio technology that ...
Sun, 10 Nov, 2019 at 5:36 PM
Which shows are available in 360 audio?
You can find 360 audio shows in the mobile app. On the nugs apps home screen scroll all the way to the right to find 360 audio.  The following sho...
Thu, 5 Mar, 2020 at 11:27 AM
How do I access 360 Audio?
360 audio can only be accessed on the app for Android or iOS with a nugs HiFi subscription.  HiFi subscriptions are $24.99/month or $249.99/yea...
Sun, 10 Nov, 2019 at 5:32 PM
I am a subscriber but the App says I am offline or asks me to sign up.
Sorry for the problems you are experiencing. Please try the following steps to resolve the issue: 1. Log out of the app. 2. Delete the
Wed, 26 Apr, 2017 at 7:33 AM
Where do I go for help with App or subscription?
Please contact Customer Service by opening a new support ticket above if you need help with the new app or the streaming subscription serv...
Tue, 27 Oct, 2015 at 3:04 PM