Troubleshooting
Make sure to remember where you saved your files each time you download. We recommend saving to a secure system folder and making a separate secure backup c...
Tue, 8 Aug, 2017 at 8:06 AM
Within 48 hours of starting you may download any files again that were incomplete. If you
are using the nugster Download Manager you can resume a broken do...
Sat, 18 Jul, 2015 at 6:37 PM
This usually happens because your computer is running
firewall security software like Norton or Zone Alarm
that is stopping the process. If you are, pleas...
Thu, 2 Jul, 2015 at 3:57 PM
There are a couple reasons why the show you purchased is not in your stash. Only shows you have ordered in a download format appear in your Stash. You could...
Tue, 8 Aug, 2017 at 8:08 AM
Login problems usually stem from a problem with cookies.
A cookie is a small file that is placed in the memory
...
Sat, 18 Jul, 2015 at 7:19 PM
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show you
...
Sat, 18 Jul, 2015 at 7:24 PM
There is no reason why you shouldn't be able to copy
our MP3s (or decoded .wav or .aiff files) to a portable
...
Sat, 18 Jul, 2015 at 7:26 PM