Troubleshooting

Dude, Where's My Download?
Make sure to remember where you saved your files each time you download. We recommend saving to a secure system folder and making a separate secure backup c...
Tue, 8 Aug, 2017 at 8:06 AM
The show I downloaded is incomplete. Can I download again?
Within 48 hours of starting you may download any files again that were incomplete. If you are using the nugster Download Manager you can resume a broken do...
Sat, 18 Jul, 2015 at 6:37 PM
Why does the Download Manager pause or stop?
This usually happens because your computer is running firewall security software like Norton or Zone Alarm that is stopping the process. If you are, pleas...
Thu, 2 Jul, 2015 at 3:57 PM
Why is the show I purchased not in my stash?
There are a couple reasons why the show you purchased is not in your stash. Only shows you have ordered in a download format appear in your Stash. You could...
Tue, 8 Aug, 2017 at 8:08 AM
Why can't I login?
Login problems usually stem from a problem with cookies. A cookie is a small file that is placed in the memory ...
Sat, 18 Jul, 2015 at 7:19 PM
My computer crashed or was stolen and all the downloads I purchased are now gone. Can I download them again?
Unfortunately, we cannot reset your completed downloads. You are required to make a secure backup copy of your completed downloads. The loss of a show you ...
Sat, 18 Jul, 2015 at 7:24 PM
Why can't I copy the songs onto my portable MP3 player?
There is no reason why you shouldn't be able to copy our MP3s (or decoded .wav or .aiff files) to a portable ...
Sat, 18 Jul, 2015 at 7:26 PM