If you placed an order from Tenclub or pearljam.com, only the Official Bootleg CDs are shipped by nugs.net. Any other items like T-shirts, stickers, or DVDs are shipped directly from Ten Club's warehouse. If you are missing one of those items, please contact Tenclub directly at shipping@tenclub.net. If you are missing a bootleg CD please open a new support ticket above and we will be happy to help locate your order.