App and Streaming Subscriptions

Which shows are available in 360 audio?
You can find 360 audio shows in the mobile app. On the nugs apps home screen scroll down on the home screen to find 360 audio. The following shows/...
Mon, 16 Aug, 2021 at 8:52 AM
How do I access 360 Audio?
360 audio can only be accessed on the app for Android or iOS with a nugs HiFi subscription.  HiFi subscriptions are $24.99/month or $249.99/yea...
Sun, 10 Nov, 2019 at 5:32 PM
I am a subscriber but the App says I am offline or asks me to sign up.
Sorry for the problems you are experiencing. Please try the following steps to resolve the issue: 1. Log out of the app. 2. Delete the
Wed, 26 Apr, 2017 at 7:33 AM
Where do I go for help with App or subscription?
Please contact Customer Service by opening a new support ticket above if you need help with the new app or the streaming subscription serv...
Tue, 27 Oct, 2015 at 3:04 PM
Are Livestreams included with the subscription?
Pay-per-view Livestream Events are not part of the subscription however you can order and watch using the app. Pay-per-view Livestreams will contin...
Fri, 26 Mar, 2021 at 2:55 PM
What happens to my UMLive app and subscription?
All content offered on UMLive is now part of the app. Existing Umphrey's McGee / UMLive subscribers will automatically have full access to the...
Tue, 27 Oct, 2015 at 3:05 PM
What is the quality of the streaming files - MP3, FLAC, 256, 320?
Audio is optimized for mobile streaming and encoded as HE-AAC 160kbps VBR stereo.  
Wed, 28 Oct, 2015 at 1:33 PM
Why do I feel discomfort when listening to 360 audio?
The spatial impression of the acoustic field (localization of the sound) may vary from person to person. Some people may experience discomfort, especially w...
Wed, 6 Nov, 2019 at 7:30 PM
How many songs can I save in a playlist? subscribers can create and share playlists, and save them offline on their mobile device. Playlists are intended to save relatively small amoun...
Sat, 11 Jan, 2020 at 12:15 PM