The initial batch of barcodes we receive is for all initial ticket sales and pre-sales. Each venue sends us an additional batch of barcodes (usually the day after the show.) The 2nd batch should include any additional tickets sold up to last-minute releases and walk-up sales before or during the show. The 2nd batch usually arrives the morning after the show however they can be delayed. Please try again 2-3 days after the show and if it still does not work open a support ticket and include the show date and code.

Only Metallica concert tickets from WorldWired Tour Fall/Winter 2018/19 have a unique barcode redeemable for a free audio stream. Previous tour tickets are not redeemable.

Tickets to festivals or benefits where Metallica performs, including ACL, etc. are not valid for free downloads.